Buying your first Pilates reformer is exciting. Whether you’re creating a home studio, opening a commercial Pilates studio, or investing in your long-term health, a reformer is a piece of equipment you’ll likely own for many years.
Unfortunately, many first-time buyers focus almost entirely on price or appearance and overlook factors that will affect their experience long after delivery.
After speaking with thousands of Pilates customers over the years, we’ve noticed that many people make the same purchasing mistakes. Fortunately, they’re easy to avoid once you know what questions to ask.
This guide isn’t about recommending one brand over another. Instead, it’s about helping you make a purchase you’ll still be happy with years from now.

1. Buying Based Only on Price
The biggest mistake is comparing reformers the same way people compare televisions or office chairs.
A Pilates reformer isn’t a disposable fitness product.
It’s a precision machine with moving parts, springs, pulleys, bearings, upholstery, ropes, wheels, and structural components designed to last for many years.
A lower-priced reformer may initially appear to save money, but consider:
- Frame construction
- Wood or aluminum quality
- Carriage smoothness
- Spring consistency
- Availability of replacement parts
- Warranty
- Customer support
- Future upgrade options
Sometimes paying a little more today saves thousands over the life of the equipment.
2. Not Researching the Company Behind the Produc
Many buyers spend weeks comparing reformers but only minutes researching the company selling them.
This is often backwards.
Ask yourself:
- How long has the company been building Pilates equipment?
- Do they answer the phone?
- Are technicians available?
- Do they stock replacement parts?
- Will they still support your reformer five years from now?
Some of the industry’s longest-established manufacturers have built strong reputations through decades of support and product development.
For example:
Balanced Body
Balanced Body has been manufacturing Pilates equipment for decades and is widely used in studios, rehabilitation clinics, universities, and instructor education programs worldwide. Their reputation is built on continuous product innovation and extensive educator support.
Merrithew
Merrithew, known for the STOTT PILATES® method, has similarly built a long-standing reputation in professional education and commercial studio equipment. Their V2 Max and SPX product families are commonly found in training facilities around the world.
Gratz
Gratz is one of the oldest names in classical Pilates equipment and is closely associated with the traditional apparatus originally inspired by Joseph Pilates. Many classical instructors continue to prefer Gratz for authentic classical training.
PersonalHour
PersonalHour is a newer American brand that has focused on combining modern engineering, home-friendly designs, U.S.-based customer support, and fast shipping while continuing to expand its product ecosystem.
Every company has different strengths.
Some excel in heritage.
Some focus on innovation.
Some focus on customer experience.
The important part is buying from a company you trust.
3. Forgetting About Customer Support
This is one of the most overlooked buying decisions.
Ask yourself:
If something happens two years from now…
Who do you call?
Can you speak with a real person?
Can replacement parts be shipped quickly?
Is there an American phone number?
Can someone help diagnose a problem?
Companies with established North American operations—including Balanced Body, Merrithew, and PersonalHour—offer direct customer support channels, which many buyers appreciate when questions arise after delivery. Support availability, however, can vary by product line and region, so it’s worth confirming before purchasing.
When you’re making a several-thousand-dollar investment, being able to talk to a knowledgeable human is valuable.
4. Ignoring Inventory Location
Many customers ask:
“How long is shipping?”
The better question is:
“Where is my reformer shipping from?”
Some companies manufacture to order.
Some build after payment.
Some import containers periodically.
Others maintain inventory in regional warehouses.
Knowing where your equipment is coming from helps set realistic expectations.
If a machine is already stocked domestically, delivery can often be much faster than waiting for international manufacturing and ocean freight.
For example:
- PersonalHour states that many in-stock products ship from its Ohio inventory, with many standard (non-custom) orders leaving within approximately 5–7 business days.
- Merrithew currently lists an estimated 8–10 business day lead time before shipment for many standard U.S. orders of certain reformers, although delivery time varies afterward.
Lead times can change throughout the year depending on demand, production schedules, and customizations, so it’s always worth confirming current availability before placing an order.
5. Not Asking if the Reformer Can Grow With You
This is probably the mistake people regret most.
Many beginners purchase a reformer thinking:
“I’ll never need a tower.”
Two years later…
They want one.
Unfortunately, not every reformer can be upgraded.
Some examples include:
Balanced Body
Several Balanced Body models—including the Allegro 2 and Studio Reformer—can later be equipped with compatible Tower systems, allowing owners to expand their exercise options without replacing the entire machine.
Merrithew
Certain Merrithew reformers, including the V2 Max, can be upgraded with a Vertical Frame to create V2 Max Plus functionality, adding many Cadillac-style exercise possibilities.
PersonalHour
PersonalHour’s Janet platform was designed with future expansion in mind. Customers can purchase compatible configurations that allow them to add a Half Tower later instead of replacing the entire reformer.
Thinking ahead may save thousands of dollars later.
6. Buying Without Trying the Company’s Customer Service
Before purchasing, try this simple exercise.
Call.
Send an email.
Ask a few questions.
See:
- How long it takes to receive a response.
- Whether someone knowledgeable answers.
- Whether the company provides clear information.
- Whether they help you decide instead of simply trying to sell you something.
The experience before the sale often reflects the support you’ll receive afterward.
7. Forgetting Replacement Parts
Every reformer will eventually need maintenance.
Springs wear over time.
Ropes are replaced.
Wheels eventually age.
Footbar padding may need attention.
Ask before buying:
- Are replacement springs available?
- Can upholstery be replaced?
- Can I purchase additional accessories later?
- Are replacement parts stocked?
Long-established brands generally maintain replacement-part ecosystems because many of their reformers remain in service for years or even decades.
8. Buying a Machine That Doesn’t Match Your Goals
Not everyone needs the same reformer.
Someone practicing Pilates twice a week at home has different needs than:
- Physical therapists
- Commercial studios
- Athletic training facilities
- Teacher training centers
Think about:
- Home or commercial?
- Daily use or occasional?
- Foldable or fixed?
- Classical or contemporary Pilates?
- Need a tower eventually?
Your answers should influence your decision more than price alone.
9. Assuming Every “Commercial Grade” Reformer Is the Same
“Commercial grade” is a common marketing term, but its meaning can vary between manufacturers.
Instead of relying on labels, look for tangible details such as:
- Weight capacity
- Warranty
- Replacement parts
- Training resources
- Customer support
- Long-term serviceability
- Independent studio adoption
These factors often tell you more about long-term ownership than marketing language.
10. Not Thinking About Five Years From Now
Imagine yourself five years after buying.
Ask:
Will this still meet my needs?
Can I upgrade it?
Can I replace worn components?
Can I still order accessories?
Can I sell it if I upgrade?
Can I get technical help?
Buying with the future in mind often leads to a better long-term investment.
Final Thoughts
There isn’t one “best” Pilates reformer for everyone.
Balanced Body, Merrithew, Gratz, and PersonalHour each serve different audiences and have built their reputations in different ways:
- Balanced Body is known for decades of innovation, broad studio adoption, and upgradeable systems like the Allegro and Studio Reformer with Tower options.
- Merrithew is recognized for its STOTT PILATES® education ecosystem and versatile V2 Max and SPX product families, with upgrade paths available on selected models.
- Gratz remains a respected choice for practitioners seeking traditional, classical Pilates apparatus.
- PersonalHour emphasizes modern designs, U.S.-based customer support, domestic inventory for many in-stock models, and expandable options such as the Janet platform.
The best purchase isn’t necessarily the least expensive one or the most expensive one. It’s the reformer that fits your goals today, can grow with you tomorrow, and comes from a company you trust to support you throughout your ownership journey.


